(Customer Success Specialist, 외국계기업)

• Business Operations for Order to Delivery
  1. Create Orders on local ERP system and manage order status to customers 
  2. Check stock availability and allocation with Product Planner and customers
  3. Troubleshoot IT issues 
  4. Raise any Ethical & Compliance issue 
• Business Operations for Bill to Cash
  1. Monthly fiscal closing for National Tax Service
  2. Deal with invoice dispute with customers
  3. Handle various invoice types 
• Customer Experience
  1. Escalate customer complaints and request
  2. Adopt Customer Experience mindset and utilize Customer Success Specialist behaviors
  3. Identifies opportunities to improve the customer experience.
• Business Value Deliveries
  1. Implement Continuous Improvement (CI) project 
• Manage CI pipeline and conduct performance reviews 

REQUIREMENTS

- Independent in engaging customers and handling complex services

- In-depth knowledge of customers' business and industry
- Comprehensive understanding of Customer Service Operating Model, offer book, and customer value proposition
- Proficient in IT applications within scope of responsibility
- Familiarity with IT software (Microsoft and Internet)
- Good command of the required language for customer operations
- Extensive network of contacts/subject matter experts/decision makers across the business and E2E service chain
- Ability to spot trends and identify CI opportunities to improve processes or solve root cause issues
- Communicatable and workable in English.